We only accept booking cancellations up to 4 weeks before the agreed arrival date. In all other cases we charge the empty bed fee according to Italian guest accommodation contract law, the same applies to early departures.
In your and our interest, we therefore recommend that you take out European Travel Cancellation Insurance before the start of your vacation.
We recommend the cancellation protection of:
Otherwise, the cancellation conditions pursuant to Art. 1382 ZGB apply
If the guest or the customer cancels between 4 weeks before the agreed arrival date and the arrival date itself, the guest or customer is obliged to pay the following cancellation fees:
- Cancellation up to 15 days before the day of arrival: 40% of the agreed total price;
- Cancellation up to 8 days before the day of arrival: 60% of the agreed total price;
- Cancellation less than 8 days before the arrival date: 70% of the agreed total price;
- Cancellation must be made by unilateral written declaration and must be received by the landlord at the latest within the above-mentioned periods (4 weeks, 15 or 8 days) before the agreed arrival date of the guest(s).
- If the booked rooms are not taken over for the agreed period of time without cancellation, the guest or the customer is obliged to pay 70% of the agreed total price.
- The agreed price is the price for accommodation, meals and any other services
- If not all booked beds are occupied or canceled, the percentage only refers to the agreed price for the unoccupied beds
Regulation in case of early departure of the guest:
In the event of early departure of the guest(s), the guest(s) or the customer is/are obliged to pay the price for the days enjoyed and to pay 70% of the agreed price for the agreed remaining but unused services.